Our new location is much bigger and will be combining Downunder Pilot Shop with Concept Aviation Supplies and Flight Experience to create a truely unique and exciting hub of aviation products and services, come check it out today!
Postal Address
Want to send us something? please use:
Downunder Pilot Shop PO Box 208 Georges Hall NSW 2197
Postal Note: Alternatively, you can send directly to our 6 Stinson Crescent address but via courier service only. Standard Australia Post will not deliever to us on Airport Grounds.
ABN. 40657794520
FAQ
We are co-located with Flight Experience & Concept Aviation Supplies
Always a tricky one but we do know our products well, so please contact us via phone or email and we'll do our best to assist you. 1800 518 009 or sales@downunderpilotshop.com
The website is kept up to date with stock quantities.
If you require more than we have or want to check when an out of stock product will be available please contact us.
Have you checked the tracking info that we sent you? please check your spam folder if you haven't received it.
You can also find your tracking info by logging in to your account here: My Account
If you have the tracking info you could try contacting the couriers, or check they haven't left a card.
Often items are sent separately, please check the shipping email you got from us. Check your spam folder if you haven't received the email.
Stocked items are usually sent the same day if the order is received by midday Monday- Friday. During busy times and when we run sales there maybe a delay of a day or 2.
You can check your order by logging in to your account, click here: My Account
Please also check your junk folder for any emails from us.
Not happy with your purchase :(
No problem you can exchange it or return it to us for a store credit.
A few things first.
1. You may only return an item within 30 days of receiving.
2. You must still have all the original packaging and the item must be in a brand new re-sellable condition.
3. A few items can't be returned: DVD's, Underwear, Facemasks, Items marked as "Special Order" or "Clearance"
4. That's it! Now all you need to do is contact us with your order number and request an RMA and we will email you the return instructions.
