Important: Please read all of information below before submitting a return request or sending back your product.
Downunder Pilot Shop has a robust 30 day return policy for a peace-of-mind online shopping experience.
This means if you have any issues with your product, you can send it back to us within 30 days of the product purchase date.
While we always strive to provide a 100% satisfaction guarantee with every pruchase, we understand that issues can occur for many reasons when buying online. So, if you are not happy with the service or product you have received, then we want to know about it!
Downunder Pilot Shop will always adhere to the Australian Consumer Law.
We have three acceptable reasons for returning a product to us, please ensure you read and understand the relevent information below before you send an item back to us. Any items we recieve that have not adhered to our Returns Policy will take much longer to process and may incur an admin fee to do so or cause the return to be rejected.
What can be returned?
All of our products can be returned within 30 days from purchase, except for the usual exceptions: underwear, software, all Jeppesen electronic and paper chart products and any product marked as "Special Order". Any returned products must be complete, in it's original packaging and in the same condition it left our warehouse.
Reasons for return:
If we have made a mistake, please accept our apology! If you can send the item back to us we'll send out the correct item as well as refund you the cost of returning it to us.
Step 1: Email sales@downunderpilotshop.com.au and request a return authorisation number. Be sure to include your order number in the email. Step 2: Please download and print out the Product Return Form* Step 2: Ensure the product to be returned is in its original packaging and has been unopened or in a resellable condition. Step 3: Complete the Product Return Form and include it with the product in the return parcel. Step 4: Send it all back to us at the address listed below.
Easy!
Please also include the price paid for return delivery in the warranty issue section on the form. We may also require an image of the receipt for the return shipping cost. or if you can include the receipt with the Return Form, that would speed up the process!
Once we have received the returned goods, we will process ASAP and get the correct goods sent out.
*If you are unable to print out the form, either complete it digitally and email it to sales@downunderpilotshop.com.au or write all the required information down on another piece of paper to include with the parcel. If we do not have the Product Return Form information when the parcel is received, processing can take much longer. DO NOT send us a return without a return authorisation number. This may end in the parcel being returned to you without being processed.
Wrong size? or just want a different product? not a problem! follow the steps below to return the item to us and we'll exhcnage it for another size or another product as requested.
Step 1: Email sales@downunderpilotshop.com.au and request a return authorisation number. Be sure to include your order number in the email. Step 1: Please download and print out the Product Return Form* Step 2: Ensure the product to be returned is in its original packaging and has been unopened or in a resellable condition. Step 3: Complete the Product Return Form and include it with the product in the return parcel. Step 4: Send it all back to us at the address listed below.
Easy!
Once we have received the returned goods, we will process ASAP and get the correct goods sent out.
Note: If the item(s) recieved was the one you orderd and there was nothing wrong with it, then shipping costs and any difference in product price will need to be paid for before we send out the new item(s). We will only charge exactly what it costs us to resend you the new item(s) and nothing more.
*If you are unable to print out the form, either complete it digitally and email it to sales@downunderpilotshop.com.au or write all the required information down on another piece of paper to include with the parcel. If we do not have the Product Return Form information when the parcel is received, processing can take much longer. DO NOT send us a return without a return authorisation number. This may end in the parcel being returned to you without being processed.
If you have a product that is defective in any way and is still covered under the manufacturers Warranty as specified in the products documents or on our website, please click the link below to be taken to our Warranty and Returns page.
Depending on the product, we may have you return the product to us or directly to the manufacturer.
We do not offer refunds if you got what you asked for but simply changed your mind, found it cheaper somewhere else, decided you did not like the purchase or had no use for it. You are still able to exchange any item or return it for a store credit/gift card.