Warranty & Repairs

Warranty & Repairs

All our brands are covered against defects in material and workmanship under normal use and conditions for the period of 12 months from the date of purchase.

Some manufacturers offer an extended warranty up to 5 years.

Please follow these instructions for the brand you are having problems with.

Select the brand

BOSE
CITIZEN
DAVID CLARK
GARMIN
GME
ICOM
MICRO SCOOTERS
SUUNTO

Please contact us for all other brands

BOSE

All Bose headsets are cover by a 5 year warranty
Please contact Bose directly for warranty and return instructions.
BOSE Australia
T. 1800-061-046
Website www.bose.com.au
BOSE New Zealand
T. 0800 501 511
Website www.bose.co.nz

Repairing and parts for the Bose X
Replacement parts are no longer available for the Bose X Headset.
If you have a problem with your Bose X Headset please contact Bose, they will offer to service and if possible fix the headset.

CITIZEN

Citizen watches are covered by a 5 year warranty.

All the information required for warranties and repairs is here:

http://www.citizenwatches.com.au/warranty/

DAVID CLARK

David Clark Headsets are covered by a 5 Year Warranty

Please contact the authorised repair centre in your area.

AUSTRALIA

Pacific Avionics Pty. Ltd.
Bankstown Airport, NSW
T. 61-297-911-137

NEW ZEALAND

GARMIN

12 Month Warranty

Garmin products are covered against defects in material and workmanship under normal use and conditions for the period of 12 months from the date of purchase.

The product will need to be returned to GARMIN to be repaired or replaced.

You will need to Contact Garmin Technical Support to receive an RMA number.

AUSTRALIA: 1 800 235 822

NEW ZEALAND: 0800 427 651

If you are having technical problems with your unit try the troubleshooter first:

https://support.garmin.com/en-NZ/

GME

GME products are coverd by a 12 month to 7 year warranty depending on the product.

To make a claim please contact GME directly

AUSTRALIA

17 Gibbon Road
Winston Hills, NSW 2153
Phone: 1300 463 463
Email: techsupport@gme.net.au

NEW ZEALAND

Unit A, 11 Echelon Place
East Tamaki, Auckland, 2013
Phone: (09) 274 0955
Email: nzbranch@gme.net.au

ICOM

Icom covers it's radios from 1-5 years depending on the model. Please contact

Icom directly for any warranties or repairs:

NEW ZEALAND

39C Rennie Drive
Airport Oaks, Auckland 2022
Telephone: 09 274 4062
Email: info@icom.co.nz
Web: http://icom.co.nz/content/services

AUSTRALIA

Unit 1 103 Garden Road
CLAYTON 3168 VIC
Email Us:sales@icom.net.au
Telephone: 03 9549 7500
Web: http://www.icom.net.au/warranty.html

MICRO SCOOTERS

Micro products are guaranteed against manufacturing faults for two years from the date of purchase.

Select the appropriate link for your location

New Zealand:

https://www.microscooters.co.nz/warranty

Australia

https://www.microscooters.com.au/warranty

SUUNTO

The Warranty Period is 2 years for watches
The Warranty Period is 1 year for accessories

For warranty procedures please contact Suunto Support on 1800 240 498

Ensure watches and accessories being sent out for warranty assessment are securely packaged. We are not responsible for damage sustained in transit due to poor packaging.

Important Information:

Have you tried updating the software on your watch? this will fix numerous problems.

If the battery is the problem please check the type. Suunto recommends Maxell batteries. Many generic batteries have a voltage lower than advertised, and are not strong enough to power Suunto products, and can impact performance.