Contact Us

Need some assistance? Have a product question? For help of any kind, where an email or phone call away:

Phone: 1800 518 009
Phone: +61 02 8766 0276
Email: sales@downunderpilotshop.com.au

Holiday Hours: 

Happy holidays and Merry Christmas from the team at Downunder Pilot Shop. We look forward to working with you all again in the new year!

Other than the specified hours below, we will be open for our normal shop hours on all other days.

Wed. 24th December Christmas Eve 8:30am - 3:00pm
Thurs. 25th December Christmas Day Closed
Fri. 26th December Boxing Day Closed
Wed. 31st December New Years Eve 9:30am - 3:00pm
Thurs. 1st January 2026 New Years Day Closed
Mon. 26th January 2026 Australia Day Closed

Shop Hours: 

Open 7 Days
Closed only on public holidays.

Monday 8:30am - 6:00pm
Tuesday 8:30am - 6:00pm
Wednesday 8:30am - 6:00pm
Thursday 8:30am - 6:00pm
Friday 8:30am - 6:00pm
Saturday 9.30am - 6:00pm
Sunday 10:00am - 5:00pm

 

Shop Address:

6 Stinson Cres, Bankstown Airport, NSW 2200, Australia
Click link for Google Maps

Our new location is much bigger and will be combining Downunder Pilot Shop with Concept Aviation Supplies and Flight Experience to create a truely unique and exciting hub of aviation products and services, come check it out today!

Postal Address:

Returning an item or sending us something?
If you are using Australia Post please send it to:

Downunder Pilot Shop
PO Box 208
Georges Hall NSW 2197

Postal Note: Alternatively, you can send directly to our 6 Stinson Crescent address but via courier service only. Standard Australia Post will not deliver to us on Airport Grounds.

 

Downunder Pilot Shop Pty Ltd
ABN. 40 657 794 520

FAQ

Where is your shop?

We are co-located with Flight Experience & Concept Aviation Supplies

6 Stinson Crescent,
Bankstown Aerodrome
NSW 2200
Australia

T. 1800 518 009

Shop Hours:

Mon-Fri: 8.30am - 6pm
Sat: 9.30am - 6pm
Sun: 10am-5pm


Closed on most Public Holidays.

I have a general question

Great! you can email us at sales@downunderpilotshop.com.au or call us on 1800 518 009. Our friendly staff will be happy to assist you.

We are looking forward to hearing from you :)

I need technical help with a product

Always a tricky one but we do know our products well, so please contact us via phone or email and we'll do our best to assist you. 1800 518 009 or sales@downunderpilotshop.com

I want to check something is in stock

The website is kept up to date with stock quantities.

If you require more than we have or want to check when an out of stock product will be available please contact us.

My order has not arrived

Have you checked the tracking info that we sent you? please check your spam folder if you haven't received it.

You can also find your tracking info by logging in to your account here: My Account

If you have the tracking info you could try contacting the couriers, or check they haven't left a card.

Couriers

DHL Express
W. www.dhl.com.au
T. 13 14 06

Australia Post
W. www.auspost.com.au
T. 13 76 78

An item is missing from my order

Often items are sent separately, please check the shipping email you got from us.Check your spam folder if you haven't received the email.

Why has my order not shipped yet?

Stocked items are usually sent the same day if the order is received by midday Monday- Friday. During busy times and when we run sales there maybe a delay of a day or 2.

You can check your order by logging in to your account, click here: My Account

Please also check your junk folder for any emails from us.

I want to return something

Not happy with your purchase :(

No problem you can exchange it or return it to us for a store credit.

A few things first.

1. You may only return an item within 30 days of receiving.

2. You must still have all the original packaging and the item must be in a brand new re-sellable condition.

3. A few items can't be returned: DVD's, Underwear, Facemasks, Items marked as "Special Order" or "Clearance"

4. That's it! Now all you need to do is contact us with your order number and request an RMA and we will email you the return instructions.

Please contact us to request an RMA.

Warranties and repairs

Many of the brands we supply offer a fantastic warranty service. You will need to contact them directly to get the speediest repair or replacement.

Please click here for warranty info