Product Warranties

We stand by the brands that we sell, and we stand by our goal of 100% customer satisfaction.

So all brands are covered by a minimum 12 month warranty for defects in material and workmanship under normal use and conditions.

Some brands have extended or more specific warranties, warranty requirements and request processes. Please see below for brand-specific warranty information. 

Regardless of the brand or situation, you can always contact us to find out if any product issue falls under a warranty. Even if it doesnt, there may be something we can do to remidy the issue or assist in some way. Because that's what we are here for.

sales@downunderpilotshop.com.au

 

Brand-Specific Warranty Information

All Bose headsets are cover by a 5 year limited warranty.
You can contact us or Bose directly to make a warranty claim or submission.

BOSE Australia
T. 1800-061-046
Website: www.bose.com.au

Replacement parts are no longer available for the Bose X Headset. If you have a problem with your Bose X Headset please contact Bose directly.

Lightspeed headsets are covered by a 7 year limited warranty from date of purchase.

"The BEST in the aviation industry. Lightspeed stands by the quality of the Lightspeed headsets with a comprehensive 7-year warranty of materials and workmanship."

Simply contact us to make a warranty claim.

More information can be found on the Lightspeed website here:

https://www.lightspeedaviation.com/other-policies/

All A Cut Above products are covered by a 120 day materials and workmanship warranty. Contact us to make a claim.

This warranty covers all product manufacturing and material defects within the 120 days from purchase. It does not cover general wear and tear or damage cause by improper use.

12 Month Materials & Defects Warranty

Garmin products are covered against defects in material and workmanship under normal use and conditions for the period of 12 months from the date of purchase.

The product will need to be returned to GARMIN to be repaired or replaced.

You will need to Contact Garmin Technical Support to receive an RMA number.

More information and the full warranty process can be found here on the Garmin website: https://www.garmin.com/en-AU/legal/consumer-warranty-repairs/

Icom covers it's radios from 1-5 years depending on the model. Please contact

Icom directly for any warranties or repairs:

AUSTRALIA

Unit 1 103 Garden Road
CLAYTON 3168 VIC
Email: sales@icom.net.au
Telephone: 03 9549 7500
Web: http://www.icom.net.au/warranty.html

NEW ZEALAND

39C Rennie Drive
Airport Oaks, Auckland 2022
Telephone: 09 274 4062
Email: info@icom.co.nz
Web: http://icom.co.nz/content/services

For all other brands and product warranty requests, simply contact us via phone, email or contact form. Click the button below to be taken to our contact information page.

Contact Us